At Gamzo Store, we strive to provide the best gaming experience with high-quality products and seamless service. Please read our refund policy carefully before making a purchase.

1. Digital Games (Non-Refundable)

All purchases of digital games and game codes are final and non-refundable once the code has been delivered. This policy is in place due to the nature of digital goods, which cannot be returned or resold.

Exceptions:
🚫 Incorrect or invalid game code (must be reported within 24 hours of purchase).
🚫 Game code not working due to technical issues (verified by our support team).

2. Physical Games (Limited Returns & Refunds)

We accept returns for physical game copies under the following conditions:

✅ Damaged or defective items – If you receive a damaged or faulty product, contact us within 48 hours of delivery with photos of the issue.
✅ Wrong item received – If you receive the incorrect game, notify us within 48 hours, and we’ll arrange a replacement or refund.

Return Conditions:

  • The game must be sealed, unused, and in its original packaging.
  • Refunds will be issued only after we inspect and approve the returned item.
  • Return shipping costs are the customer’s responsibility, except for incorrect or defective items.

3. How to Request a Refund or Exchange

To request a refund or exchange, please contact us at:
📧 Email: [Your Support Email]
📞 Phone: [Your Contact Number]

Include your order number, a description of the issue, and any supporting photos if applicable.

4. Refund Processing Time

  • Approved refunds will be processed within 5-10 business days.
  • Refunds are issued to the original payment method used during checkout.
  • Some payment providers may take additional time to reflect the refund.

5. Non-Refundable Items

🚫 Opened or used physical games.
🚫 Digital game codes (except in cases of technical issues).
🚫 Games purchased on sale or as part of a special promotion.

6. Order Cancellation Policy

Orders for digital games cannot be canceled once the code is sent.
Orders for physical games can be canceled before shipping—contact us as soon as possible.